Refund Policy

Overview

At PloyWP, we stand behind our WordPress deployment automation platform and want you to be completely satisfied with our services. This Refund Policy outlines the terms and conditions for refunds on our platform subscriptions and services.

We believe in providing exceptional value and service quality. If you're not satisfied with your PloyWP experience, we're here to help make it right.

30-Day Money-Back Guarantee

Eligibility

We offer a 30-day money-back guarantee for all new PloyWP subscriptions. You are eligible for a full refund if:

• You request a refund within 30 days of your initial subscription
• This is your first subscription with PloyWP
• You have not violated our Terms of Service
• You have not engaged in fraudulent or abusive behavior

What's Covered

The 30-day money-back guarantee covers:

• Monthly and annual subscription fees for all plans
• Setup fees (if applicable)
• Platform access charges

What's Not Covered

The following are not eligible for refunds:

• Third-party cloud provider charges (AWS, DigitalOcean, etc.)
• Domain registration fees
• SSL certificate costs
• Custom development or consulting services
• Usage charges after the 30-day period

Subscription Cancellations

Monthly Subscriptions

You can cancel your monthly subscription at any time. When you cancel:

• Your service will continue until the end of your current billing period
• No refund will be provided for the current month (unless within the 30-day guarantee period)
• You will not be charged for subsequent months
• Your account will be downgraded to the free tier (if available) or suspended

Annual Subscriptions

For annual subscriptions canceled after the 30-day guarantee period:

• No refund will be provided for the unused portion of the annual term
• Your service will continue until the end of your current annual billing period
• Auto-renewal will be disabled for the following year

How to Request a Refund

Step 1: Contact Support

To request a refund, please contact our support team at:

• Email: support@ploywp.com
• Subject: "Refund Request - [Your Account Email]"
• Include your account email and reason for the refund request

Step 2: Refund Review

Our team will review your refund request within 2-3 business days. We may:

• Verify your eligibility for a refund
• Ask for additional information about your experience
• Offer alternative solutions to address your concerns
• Process your refund if all conditions are met

Step 3: Refund Processing

If your refund is approved:

• Refunds will be processed to your original payment method
• Credit card refunds typically take 5-10 business days to appear
• PayPal refunds are usually processed within 1-2 business days
• You will receive an email confirmation when the refund is processed

Special Circumstances

Service Outages

If our platform experiences significant downtime or service disruptions:

• We may provide service credits for affected customers
• Credits will be applied to your next billing cycle
• In cases of extended outages, partial refunds may be considered

Account Suspension

If your account is suspended due to violations of our Terms of Service:

• No refund will be provided for the current billing period
• Prepaid amounts for future periods may be refunded at our discretion
• Serious violations may result in forfeiture of all paid amounts

Payment Disputes

If you dispute a charge with your payment provider:

• Please contact us first to resolve the issue directly
• Unauthorized chargebacks may result in account suspension
• We will work with you to resolve billing disputes amicably

Enterprise and Custom Plans

Enterprise and custom plan refunds are handled on a case-by-case basis:

• Refund terms may vary based on your signed agreement
• Custom development work is generally non-refundable
• Setup fees and onboarding costs may have different refund terms
• Contact your account manager for specific refund policies

Questions About Refunds

If you have questions about our refund policy or need assistance with a refund request, please contact us:

Policy Updates

We may update this Refund Policy from time to time. When we do, we will:

• Update the "Last updated" date at the top of this page
• Notify active customers via email about significant changes
• Provide 30 days notice for changes that reduce refund eligibility
• Honor the previous policy terms for existing subscriptions