Privacy Policy

Introduction

PloyWP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ploywp.com and use our WordPress deployment automation platform (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, your choice is not to use our Service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our newsletter or join our early access
• Contact us for support
• Participate in surveys or feedback forms
• Use our services and platform

This information may include:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Billing information (credit card details, billing address)
• Deployment configuration details and automation settings
• Support communications and feedback

Automatically Collected Information

When you access our Service, we may automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, actions taken)
• Server logs and performance metrics
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our deployment automation Service
• Processing transactions and managing your account
• Communicating with you about your account and our deployment services
• Providing technical support and customer service
• Improving our deployment automation Service and developing new features
• Sending you marketing communications (with your consent)
• Monitoring usage and analyzing trends
• Detecting and preventing fraud and abuse
• Complying with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve our Service performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

Third-Party Services

Our Service may integrate with third-party providers to enhance functionality. These may include:

• Cloud Providers: AWS, Google Cloud, DigitalOcean, Vultr, Linode
• Payment Processors: Stripe, PayPal
• Analytics: Google Analytics, Mixpanel
• Email Services: ConvertKit, SendGrid
• Support Tools: Intercom, Zendesk

These third parties have their own privacy policies. We encourage you to review their policies to understand how they handle your information.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who help us operate our Service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to the sharing

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

GDPR Rights (EU Residents)

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your information
• Restriction: Request limitation of processing
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw previously given consent

CCPA Rights (California Residents)

• Know: Right to know what personal information is collected
• Delete: Right to delete personal information
• Opt-Out: Right to opt-out of the sale of personal information
• Non-Discrimination: Right not to be discriminated against

To exercise these rights, please contact us at privacy@ploywp.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:

• The length of time you use our Service
• Legal obligations and regulatory requirements
• Dispute resolution and legal proceedings
• Business operational needs

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses approved by the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: