Frequently Asked Questions

Getting started with PloyWP involves four simple steps: sign up for early access, connect your preferred cloud provider, configure your WordPress deployment settings, and deploy in minutes. Our platform automatically handles server provisioning, Docker container setup, SSL certificate installation, and security hardening. New users receive comprehensive onboarding guidance, interactive tutorials, and direct access to our support team during the setup process. Follow the quick start guide.

PloyWP supports all major cloud providers including DigitalOcean, AWS, Vultr, Linode, Google Cloud, Hetzner, Azure, and custom VPS servers. We maintain optimized configurations for each provider, ensuring consistent performance and security standards. Enterprise customers can request support for additional providers or private cloud infrastructure. Our platform is provider-agnostic, allowing you to migrate between providers without vendor lock-in. View provider-specific setup guides.

Yes, PloyWP implements enterprise-grade security including automatic SSL certificates, advanced firewall configuration, comprehensive security hardening, real-time malware scanning, and automated security updates. Our security stack includes intrusion detection, DDoS protection, vulnerability scanning, and compliance with SOC 2 and ISO 27001 standards. We provide detailed security logs, monitoring dashboards, and regular security reports. Professional plans include advanced threat protection and custom security configurations. Learn about our security measures.

Yes, PloyWP provides comprehensive migration tools including automated site transfers, database migration utilities, and white-glove migration services for complex sites. Our migration process handles content transfer, plugin compatibility checks, theme optimization, and DNS updates with minimal downtime. We support migrations from all major hosting providers and can assist with custom configurations. Migration specialists are available for hands-on assistance with large or complex sites. Access migration tools and guides.

Early access users receive priority support including direct access to our engineering team, expedited response times, comprehensive documentation library, interactive video tutorials, and exclusive access to community forums. We provide one-on-one onboarding sessions, custom configuration assistance, and priority consideration for feature requests. Early access members also receive special pricing, extended trial periods, and first access to new features and integrations. Contact our early access team.

PloyWP offers extensive API access with RESTful endpoints for deployment automation, site management, monitoring data retrieval, and billing integration. We provide SDKs for popular languages including Node.js, Python, PHP, and Go. Advanced integrations include CI/CD pipelines with GitHub Actions, GitLab CI, Jenkins, and custom webhook support. Professional plans include API rate limit increases, webhook debugging tools, and custom integration development assistance. Explore API documentation.

PloyWP supports comprehensive webhook configuration for deployment events, monitoring alerts, backup completion, and security notifications. You can configure webhooks through our dashboard or API, with support for custom headers, authentication tokens, and payload formatting. We provide webhook testing tools, delivery logs, and retry mechanisms for failed deliveries. Advanced users can create custom automation workflows using our webhook system combined with tools like Zapier, GitHub Actions, or custom scripts. Set up webhooks and automation.

PloyWP includes comprehensive monitoring with real-time performance metrics, uptime monitoring, resource utilization tracking, and custom alert configurations. Our monitoring stack covers server health, application performance, database metrics, and security events. You can configure alerts via email, SMS, Slack, or custom webhooks based on thresholds you define. Professional plans include advanced analytics, historical trend analysis, predictive alerting, and integration with external monitoring tools like New Relic and Datadog. Configure monitoring and alerts.